I just want to start off by saying that I consider myself a difficult customer. I am only happy when I receive excellent service and when a job is done properly.
Yesterday I was a very happy customer... Pradeep and his assistant (cannot remember his name) did a sterling job with the installation of the air conditioners that I purchased from ACS. They were friendly and very professional, and they worked hard to ensure that the installation was done perfectly, precisely and neatly. Pradeep also engaged with me several times during the installation to explain what they are doing and to ask whether I am happy with the work so far. It was clear that they take pride in their work and go out of their way to ensure that the job is done properly the first time.
This kind of service and work attitude is very rare (perhaps even non existent) nowadays. Pradeep, his assistant, and ACS have restored my faith in service delivery and workmanship in our country. Thank you for that. I am sure this is the start of long and happy relationship between ACS and myself.
Have a great day.