Trust that this mail finds you well and all safe.
I just want to take a moment to help provide a view of my experience with your implementation team that was assigned to "Jash's house".
I found them to be:
- Absolutely knowledgeable and technically skilled - they answered every question with confidence and accuracy;
- Clean and tidy;
- Respectful and professional;
- Accommodating and respected the fact that we were working from home (they had to jump through extra hurdles with my entire family being at home…working and schooling via online mechanisms);
- Humble, pleasant and real people.
People like this are very hard to come by, and I think that you should treasure them!
I have also interacted with Conrad and team for a little while, and they also carry forward the same demeanour and work ethic.
They all made me feel absolutely comfortable through the entire installation process and always checked in with me if they encountered any hiccups - not once did I feel as if they are just here to a job and leave.
They worked in my house as if it was their own.
Again, please know that they are superstars and I have Absolutely NO Complaints about their workmanship or they professional behaviour.
A very happy customer